General booking terms and conditions

Hotel cancellation policy

 

Cancellation or modification:

No fee will be charged in  case of cancellation or modification up to 14 days before arrival; if the cancellation or modification is made between this date and arrival, you will be charged with 1 night stay per room. In any other case (no show) you will be charged full price.

Prepayment: No deposit will be charged

Payment: The payment will be made upon arrival at the hotel.

The Hostal may pre-authorize the bank card at any time.

Payment method admitted: Bank card or cash

 

Check-in time
Guests may check-in  from  2:30 p.m. to 8:00 p.m.

Check-in after 8:00 p.m. is not possible.

Check-out time
On the day of departure we kindly ask all guests to vacate their rooms by 11:30 a.m.

 

Reception time (*)
9:00 a.m. to 20:00 p.m., otherwise contact reception to check availability via e-mail or calling our phones.

(*) Although the reception hours are from 9:00 a.m. to 8:00 p.m., in  the local there is always staff at night to cater only to guests who are already staying.

 

Children

Due to its characteristics, this hostel does not allow children under 14 years.

 

* Campo de Estrelas reserves the right of admission to clients who insult the staff of the establishment, behave in a way that harms other guests, or present themselves in an indecent manner and in the face of any attitude that objectively damages the welfare of other guests.

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