General booking terms and conditions

Hotel cancellation policy


Cancellation or modification:

No fee will be charged in  case of cancellation or modification up to 14 days before arrival; if the cancellation or modification is made between this date and arrival, you will be charged with 1 night stay per room. In any other case (no show) you will be charged full price.

Prepayment: No deposit will be charged

Payment: The payment will be made upon arrival at the hotel.

The Hostal may pre-authorize the bank card at any time.

Payment method admitted: Bank card or cash


Check-in time
Guests may check-in  from  2:30 p.m. to 8:00 p.m.

Check-in after 8:00 p.m. is not possible.

Check-out time
On the day of departure we kindly ask all guests to vacate their rooms by 11:30 a.m.


Reception time (*)
9:00 a.m. to 20:00 p.m., otherwise contact reception to check availability via e-mail or calling our phones.

(*) Although the reception hours are from 9:00 a.m. to 8:00 p.m., in  the local there is always staff at night to cater only to guests who are already staying.



Due to its characteristics, this hostel does not allow children under 14 years.


* Campo de Estrelas reserves the right of admission to clients who insult the staff of the establishment, behave in a way that harms other guests, or present themselves in an indecent manner and in the face of any attitude that objectively damages the welfare of other guests.


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